expertise

Sacramento, CA, July 29 to August 2, 2012

NCSLI solves common problems faced by measurement laboratories. NCSL is a nonprofit organization, whose membership is open to any organization with an interest in the science of measurement and its application in research, development, education, or commerce.

This year’s conference is focusing on “The Business End of Metrology Quality and Testing”. Below is an excerpt from the keynote address, written by James J. Rooney.

The Business End of Metrology Quality and Testing: Making the Economic Case for Quality

The economics of quality can’t be denied, especially during these challenging times. Increasing evidence concludes that when company executives choose to invest in quality, they are investing in their company’s bottom line. Implementing quality tools, processes and principles reduces error, waste and defects.

While quality ultimately leads to a better product or service, customer and employee satisfaction is increased along the way. Consequently, customer satisfaction promotes a good reputation – and that is reflected in revenue and customer retention rates. This presentation details the economic case for quality and why no company can afford not to focus on quality and the company-wide benefits it offers. Reducing costs and producing revenue are measurable affects of quality that organizations can’t deny, while service value and satisfaction are effects of quality that the customer can’t deny.

Maintaining quality is just as important as implementing it. This presentation will also identify risks of using quality as a quick fix, as opposed to allowing it to transform practices and become a permanent institution for long term financial prosperity.

Jim currently serves as Chair of the American Society for Quality (ASQ). Jim is an ASQ Fellow and holds 10 ASQ certifications.

James J. Rooney is Director of Department of Energy Programs for the Public Sector Division of ABS Consulting. Mr. Rooney has more than 30 years of experience in quality, risk assessment, and process safety management for the chemical process, pharmaceutical, petroleum, medical device, nuclear power, and nuclear weapons industries.

The above exerpt is from http://www.ncsli.org/c/f/conference.aspx?New_ContentCollectionOrganizerCommon=4.

Visit the NCSLI website for more info, ncsli.org

2012 Schedule
July 29 to August 2, 2012
Sacramento Convention Centre
1030 15th St. Suite 100
Sacramento, CA, 95814
U.S.A.

Return to SMA's News Page

Contact SMA

Join Our Newsletter

Email Address:
Download the PDF

Applications

FINANCING AVAILABLE

Connect &
Follow SMA


LinkedIn
© 2017 Southern Marketing Associates, Inc.